Terms of Service

Service and eligibility

ColdStart provides AI conversations through a browser and API, with configurable personas, conversation history, and supported voice features. You must have legal capacity to enter into these terms and comply with age requirements in your jurisdiction. If acting for an organization, you must have authority to bind it.

Your account and API keys

Provide accurate account information and protect your password and API keys. You are responsible for activity you authorize through your account. Contact us promptly if you suspect unauthorized access. Do not use the service to bypass another person’s access restrictions.

Acceptable use

You must have the rights and permissions needed for content you submit. Do not use ColdStart for unlawful activity, fraud, abuse, exploitation of minors, non-consensual sexual content, infringement of privacy or intellectual property, or attacks on systems. Do not attempt to evade billing, rate limits, or security controls.

Content and AI outputs

You retain any rights you have in your input. You authorize us and the service providers needed to operate ColdStart to process your content to provide the requested service. AI outputs may be inaccurate, incomplete, non-unique, or unsuitable. Review outputs before relying on or sharing them; they are not professional advice or a guarantee of any result.

Credits, pricing, and delivery

Chat is billed by all input and output tokens at the displayed rates; speech is billed by characters. Charges are rounded up once to 8 decimal places. Failed requests release reserved credits. Credits are service usage units, not a bank balance or investment.

Where online credit purchases are offered, the checkout must show the amount, currency, credits, and any applicable charges before payment. Purchased credits are delivered electronically to your account after payment is confirmed. If payment succeeds but credits do not appear, contact support with your payment reference. Any recurring charge requires a separately disclosed subscription and authorization.

Refunds and service availability

Our Refund Policy explains eligibility and how to request help. Mandatory consumer rights remain unaffected. Maintenance, upstream failures, or security incidents may interrupt service. We may restrict access to address unlawful use or security risks; any outstanding billing or refund questions remain subject to the Refund Policy and applicable law.

Subscriptions and credits

Pro costs USD 18 per month or USD 194.40 per year and includes 2,000 credits each month. Pro+ costs USD 68 per month or USD 734.40 per year and includes 8,000 credits each month. Max costs USD 200 per month or USD 2,160 per year and includes 25,000 credits each month. Annual plans are paid upfront, with credits issued monthly on the subscription anniversary day (or the last day of a shorter month). Existing subscriptions retain the price and monthly credit amount agreed at purchase unless a change is separately agreed.

Purchased and subscription credits never expire and can accumulate. The one-time 500-credit bonus is issued after the first successful subscription payment, once per account, and never expires. Credits have no cash value. The no-expiry rule also applies to remaining and scheduled subscription credits that have not already expired; previously expired or refunded credits are not reissued.

Subscriptions renew automatically at the agreed monthly or annual price until renewal is canceled. Cancel renewal in your wallet before the next billing date. The paid period remains active, and scheduled monthly credits continue until it ends. Cancellation does not remove issued credits. Failed renewals do not issue new credits. Sandbox payments do not move real money, and sandbox credits cannot be used for live AI requests.

Optional automatic recharge

Automatic recharge is off by default. If you expressly enable it when buying credits, you authorize the selected purchase amount to be charged to your saved payment method when your balance falls below 100 credits, no more than once per 24 hours subject to the current monthly automatic recharge limit, which may be adjusted by the platform. You can turn it off in your wallet. Payment failure may pause automatic recharge and require manual payment or authentication.

Responsibility and changes

To the extent permitted by applicable law, the service is provided without a promise that every output will be correct or that service will be uninterrupted. Nothing in these terms excludes responsibilities or remedies that cannot lawfully be excluded. We will publish revised terms with an updated date and provide any notice or consent process required by law for material changes.